E-Commerce
How enewa Cut Support Costs by 60%
The Challenge
enewa was drowning in 2,000+ monthly support tickets with a small team of three agents. Response times averaged 14 hours, customer satisfaction was plummeting, and hiring more staff was not in the budget.
The Solution
We deployed an AI-powered support system that handles 80% of incoming tickets autonomously, routes complex issues to the right agent, and provides instant responses around the clock. The team now focuses on high-value customer relationships.
Results
The Numbers Speak
0%
Reduction in Support Costs
0hrs
to 2 min Avg Response Time
0
Customer Satisfaction Score
0%
Tickets Resolved by AI
“WayaNerd did not just give us a chatbot. They gave us back our weekends. Our customers are happier than ever and our team finally has room to breathe.”
Yadav
Head of Customer Support, enewa