Privacy Policy

1. Introduction

WayaNerd ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at wayanerd.co.uk and use our AI-powered services.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, company name, and any details you provide through our contact form or consultation booking.
• Usage Data: Pages visited, time spent on site, browser type, device information, and IP address collected through analytics tools.
• Business Data: Information about your business operations shared during consultations, assessments, or project engagements.
• AI Interaction Data: Data processed by our AI tools and services on your behalf, including customer support conversations and workflow data.

3. How We Use Your Information

• To provide, maintain, and improve our AI services and solutions
• To respond to your inquiries and fulfill consultation requests
• To train and optimize AI models exclusively for your business use
• To send relevant updates about our services, with your consent
• To analyze website usage and improve user experience
• To comply with legal obligations

4. Data Protection and AI-Specific Practices

As an AI services company, we take additional precautions with your data:

• Your business data is never used to train general-purpose AI models. Custom models trained on your data remain exclusively yours.
• All AI processing environments are isolated and secured with industry-standard encryption at rest and in transit.
• We maintain strict access controls so that only authorized personnel can access your project data.
• Customer support conversation data processed by our AI tools is retained only as long as necessary for service delivery.

5. Data Sharing

We do not sell your personal information. We may share information with trusted third-party service providers who assist in operating our website and delivering our services, provided they agree to keep your information confidential. We may also disclose information when required by law or to protect our rights.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy. Project data is retained for the duration of our engagement and for a reasonable period afterward for support purposes, unless you request earlier deletion.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to or restrict processing of your data
• Request portability of your data
• Withdraw consent at any time

8. Cookies

Our website uses essential cookies to ensure proper functionality and analytics cookies to understand how visitors interact with our site. You can control cookie preferences through your browser settings.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at hello@wayanerd.co.uk.