Case Studies
Real Results. Real Businesses.
See how we have helped businesses like yours transform operations, cut costs, and grow faster with AI.
How a UK Homewares Retailer Cut Support Costs by £240K
A mid-sized UK homewares retailer (12 high-street stores + online) had a 14-agent support team handling 9,000 monthly tickets at peak. Response times had stretched to 36 hours, Trustpilot scores were slipping, and hiring more staff was not financially viable given the cost pressures facing UK retail. Outsourcing had been tried and failed — generic chatbots couldn't handle UK Consumer Rights Act scenarios, Section 75 disputes, or Royal Mail / Evri delivery escalations.
£240K
Annual Savings
How enewa Cut Support Costs by 60%
enewa was drowning in 2,000+ monthly support tickets with a small team of three agents. Response times averaged 14 hours, customer satisfaction was plummeting, and hiring more staff was not in the budget.
60%
Reduction in Support Costs
Dpoint Onboards 3x Faster with AI Training
Dpoint struggled with a 12-week onboarding program for new hires. Compliance training was outdated, engagement was low, and senior staff spent 30% of their time answering repetitive questions from new joiners.
3x
Faster Employee Onboarding
enewa Saves 120 Hours per Week with AI Workflows
enewa managed dispatch, invoicing, and route planning across spreadsheets and manual processes. Errors were common, drivers were frustrated, and the operations team worked 60-hour weeks just to keep up.
120
Hours Saved per Week
Tarve: AI Chatbot Handles 85% of Enquiries
Tarve, a London-based consumer brand with a flagship presence in Covent Garden and a growing online operation, was fielding over 6,000 monthly customer enquiries across email, website chat and WhatsApp. A support team of four was stretched thin, response times had crept past 24 hours and Trustpilot reviews were beginning to slip as Consumer Rights Act queries and Royal Mail delivery questions went unanswered.
85%
Enquiries Handled by AI
Tarve: AI-Powered Lead Qualification
Tarve, a Manchester-based B2B marketing team, was generating strong top-of-funnel demand from content marketing and paid search, but their three-person sales team was overwhelmed by unqualified leads. Response times to inbound enquiries were averaging eight hours, meetings booked with the wrong buyer profile were wasting sales capacity, and pipeline conversion rates were stuck despite rising marketing spend.
3.2x
More Qualified Leads
Dpoint: Computer Vision Quality Control
Dpoint, a precision components operation in the Midlands, was struggling with an inconsistent quality control process. Manual inspection was catching roughly 80% of defects, but 3% of shipments were still triggering customer complaints from tier-one automotive clients. Recruiting skilled inspectors was increasingly difficult, and the quality manager was concerned about audit exposure against AS9100 expectations.
94%
Defect Detection Rate