Pricing built for growing businesses

A single in-house customer-support agent in the UK costs £28–35K in salary plus employer costs (roughly £35–45K fully loaded). WayaNerd's Starter plan at £50/month is about £600/year — under 2% of the fully-loaded cost of one hire — and handles up to 500 conversations per month with no holiday cover, no sick days, and 24/7 availability across 50+ languages. Most SMEs replace 1–2 first-line hires within the first quarter. The sums work even harder against an outsourced contact-centre seat (typically £18–28K per year for UK-hours-only cover).

Lean team, no Big Four overhead, direct-to-founder delivery, and modern cloud-native infrastructure. We deliberately avoid account-manager tax, gold-plated project management, and kitchen-sink product roadmaps. That's how a Starter plan starts at £50/month with the same UK GDPR posture, signed DPA and UK data residency that enterprise offerings charge five-figure sums for.

Most managed deployments go live in 2–4 weeks end-to-end. Week 1: discovery, knowledge-base review and intent mapping. Week 2: training on your FAQs, past tickets, brand voice, and integration with your helpdesk. Weeks 3–4: sandbox testing, two-week shadow mode where the AI drafts responses for human review before sending, then go-live with monitoring. Scoped one-off projects from £2,500 follow the same cadence — feasibility in week 1, build in weeks 2–4.

Every deployment has a confidence threshold you control. When the AI's confidence falls below it, the conversation hands over to a human agent with the full chat history attached — no customer has to repeat themselves, and the agent sees the AI's attempted answer plus the reason for escalation. Escalation triggers can be intent-based (refunds, complaints, anything legal) or behaviour-based (frustration signals, repeated rephrasing). For regulated sectors, we recommend defaulting to escalation for FCA Consumer Duty vulnerable-customer indicators or SRA confidential-advice territory.

Yes. You can upgrade or downgrade at any time. Changes take effect at the start of your next billing cycle. Annual billing saves 20% compared to monthly — contact us for a custom annual quote with scoping for your specific conversation volume.

Yes. The Starter plan includes a 14-day free trial with full access to the platform and a UK-based onboarding session. No credit card required to start.

Direct debit (GoCardless), all major credit and debit cards, and BACS / bank transfer for annual plans. Enterprise clients can arrange purchase orders and custom billing terms.

Every plan ships UK GDPR compliant with a signed DPA as standard. Data is encrypted at rest (AES-256) and in transit (TLS 1.3), stored in UK data centres (AWS London / Azure UK South) by default, and access is governed by role-based controls. Full details on the Security page.

No. Never. Client data is never used to train foundation models or fine-tune shared models. All AI providers we use are contracted under zero-retention, no-training agreements. Your data enters the model in-context and leaves with the response — nothing is retained.

UK data centres by default — AWS London or Azure UK South. EU fallback is available on request. Cross-border transfers outside UK/EU only happen under a signed amendment with full UK GDPR Standard Contractual Clauses in place.

Yes — a UK GDPR compliant DPA is included with every plan at no extra cost. Standard Contractual Clauses and the UK Addendum (IDTA) where cross-border transfers apply.