FAQ
Common questions
WayaNerd replaces and upgrades the AI chatbot and automated response components. For traditional ticket management, you can either keep a lightweight ticketing tool alongside WayaNerd or use our automation service to build custom ticket handling workflows.
For businesses where customer support quality directly impacts revenue, yes. WayaNerd's custom AI typically resolves 70-80% of conversations without human intervention, effectively reducing your need for agent seats. The managed service also eliminates the internal cost of configuring and optimizing AI yourself.
We focus on chat-based AI channels including website, WhatsApp, Instagram, Facebook, and SMS. For phone support, we can integrate with your existing phone system and build AI-powered call routing. Email automation is available through our workflow automation service.
Most migrations take 2-4 weeks. We import your knowledge base, train our AI on your historical tickets, set up integrations, and run a parallel testing period before going live. Your customers experience zero disruption during the transition.
Small teams actually benefit the most from WayaNerd. Our AI handles the volume that would otherwise require hiring more agents, effectively giving your small team the capacity of a much larger operation without the headcount costs.