FAQ
Common questions
Fin is a capable AI assistant that answers questions from your help center content. WayaNerd goes deeper by custom-training AI models on your complete data, including internal docs, past conversations, product specs, and brand voice, resulting in more nuanced and accurate responses.
Often, yes. Intercom's per-seat pricing plus per-resolution AI costs can escalate quickly. A team of 10 agents on Intercom Advanced plus Fin usage can easily exceed the equivalent of £1,600/mo. WayaNerd's managed plans start at £50/mo regardless of team size.
WayaNerd replaces and improves on the AI chatbot and support automation components. For ticketing and proactive in-app messaging, you may want to keep a simpler help desk tool alongside WayaNerd, or use our automation services to build those workflows.
We can integrate with your existing Intercom setup, adding our custom AI layer on top. Many clients start by augmenting Intercom with WayaNerd AI before fully transitioning.
We build custom proactive messaging workflows through our AI automation service. While not a built-in feature like Intercom's product tours, our approach allows for more sophisticated AI-driven engagement based on user behavior patterns.