FAQ
Common questions
Yes. We integrate with Salesforce via API, reading customer context and writing conversation outcomes back to Service Cloud or Sales Cloud. Many UK clients keep Salesforce as the system of record and use WayaNerd as the conversational AI layer.
Usually, yes. A 50-seat Service Cloud Enterprise deployment with Einstein AI add-ons and an SI-led rollout easily exceeds £250,000 in year one. A comparable WayaNerd managed deployment typically lands in the £50,000 to £100,000 range in year one, with lower ongoing cost.
We operate in SOC 2 compliant environments, sign UK-focused DPAs, support DPIAs and offer UK and EU data residency. For regulated UK clients we align our controls with FCA Consumer Duty and ICO expectations on automated decision-making.
No. WayaNerd handles conversational AI and support automation; Salesforce continues to handle CRM, reporting and workflow. Customers typically end up with a stronger stack: a best-in-class CRM plus a best-in-class AI layer purpose-trained for them.
Most WayaNerd deployments are live in two to four weeks. Enterprise Einstein implementations typically run three to six months for Salesforce configuration, data modelling, integration and testing before AI value starts to land.