FAQ
Common questions
Yes. We integrate with Zendesk via API, allowing our custom AI to handle front-line conversations while complex tickets still flow into your Zendesk queue. Many clients use this hybrid approach during transition.
Zendesk AI works well for common, intent-based queries within its framework. WayaNerd's custom-trained models typically achieve higher accuracy on domain-specific and nuanced questions because they are trained on your complete data, not just knowledge base articles.
Absolutely. Our enterprise plans support multi-department deployments handling millions of conversations. The difference is that you get a dedicated team managing your AI, rather than configuring enterprise software yourself.
WayaNerd operates in SOC 2-compliant environments with data encryption, access controls, and audit trails. We work with clients in regulated industries including healthcare and finance to meet their specific compliance requirements.