Question 1

How much does customer support cost per ticket in the UK?

Accepted Answer

A human-handled tier-1 ticket typically costs £12–£25 once you account for agent handle time and fully-loaded overhead. A well-built AI resolution usually costs £0.30–£0.70. This calculator works out your specific cost per ticket from your team size, salaries, ticket volume and average handle time.

Question 2

How much can AI save on customer support costs?

Accepted Answer

Industry benchmarks show a ~30% average reduction in support cost (53% for the top quartile) by deflecting 40–70% of repetitive tickets. WayaNerd's client enewa cut support cost 62%, saving about £280,000 a year. Use the calculator to estimate the saving for your own ticket volume and team.

Free Tool

AI Support Cost Calculator

Your support team